Tuesday, April 5, 2016

P3chat — партнер конференции по Joomla

P3chat стал партнером онлайн-конференции «Секреты эффективных сайтов на Joomla! Как улучшить качество сайта и поднять его прибыльность», которая пройдет 9-10 апреля 2016 года.

В чем ценность данной онлайн-конференции?

Tuesday, May 20, 2014

Operator Working Hours Improved

We implemented Time Zone and Working Hours settings some time ago. We knew that Operator Working hours control had limitations.  The most important of them was inability to set day offs and lunch breaks. It's time to address this limitation now.

Wednesday, April 16, 2014

New feature: Export of Message History

We are always happy to improve our product and adjust it to your needs. This time we developed a new feature — Export of Message History. All the details are under the cut.

Tuesday, April 1, 2014

Some Tips about Stress Management: Personal Experience

Like everyone has experienced at one point or another, sometimes life just throws you a bad week when everything goes wrong. That was what happened to me, and as a result my stress level went thru the roof. To top it all off, I had to redo an entire project at work and just wanted to explode. I began trying to figure out a way to manage my stress before it got the best of me, and decided to do some research on this topic. The good news is that I figured a few things out, and wanted to share what I learned with everyone so you can manage stress as well.

Tuesday, March 4, 2014

Live Chat Tips: Emotions Online

As business people we understand that it is important to create trust between a seller and a customer. Interpersonal communication, or word-of-mouth, is recognized as an influential source of information for consumers.  It is so because of body language and voice timbre. But how to act if you meet your customer online? How to show these “respect” and “confidence” emotions?

Monday, February 24, 2014

Reinventing Departments

From day one P3chat had the notion of Departments. But we found out, based on your feedback, that it had limitations that made important scenarios tricky or impossible. Moreover, multiple Departments were available only on Advanced plan.

We decided to address these issues by re-thinking and re-implementing the concept of Departments. We are happy to present it today!

Monday, January 6, 2014

How to work with clients after holidays?

And now we’re back. Holidays have passed and our team is here to continue our job. As both of us knows that after-holidays period is quite unpleasant we need to prepare our mind for this period too. It’s very important to understand how your customers are feeling after holidays. Otherwise you will lose them with bad approach. Customers spent much money for presents and/or vocations. They are unpleased to come back to work. Who does? And your job is to take care of them. To sell and or to take their questions.

This article will share some ideas how to work with after-holiday customers with a little bit of help by P3chat Live Chat.

Monday, December 23, 2013

What if Santa Claus would use Live Сhat?

Ask me straight, why am I writing this article? Why Santa Claus is in the title? Yes, because of coming holidays and yes, because Santa is a symbol of appreciation. As many people who believe in Christmas time miracle we believe too. We believe that people should appreciate what they have and what they reached during a year. 

Thursday, December 19, 2013

Angry customer: how to deal with him/her online?

Holidays are coming. On the one hand, e-shops are pushing their ads and sales people to show the best result. On the other hand, customers are searching for the best presents and service. In this chaotic situation there is a big chance to meet angry customer. Angry because he/she can’t find something on your website or don’t have enough money to buy something or he/she is in hurry. So there is a big challenge to find solutions with such customer. Let us show some examples how to do that.

Tuesday, December 10, 2013

Live chat security and privacy tips

We decided to write this article after one small ‘accident’.  One of our team members began to talk about e-shops safety issues. Suddenly we got an idea to check what Google tells us about chat safety for the e-shops owners or other customer service departments. We were shocked that is quite uneasy to find simple tips for such important topic. So we did our best to figure out some advises that could be used in sales and customer service department while chatting with online customer.

Monday, November 25, 2013

Money & Live Chat: can you earn?

This article is dedicated to show how live chat as a communication channel helps web-based business to earn. For those who use live chat program already we wish all the best and hope you will grow your incomes faster and faster. For those who are not sure about to use or not to use live chat on website we hope to give some arguments for it.

Wish you a good reading and please give us a feedback.

Monday, November 18, 2013

Online customer service: Why it’s important and how to do it better?

The necessity to communicate well was a vital skill for humans since ancient times. In today’s tough economic climate, effective communication with your customers is critical in order to provide superior service

Why online customer service becomes so important?

"Image courtesy of FreeDigitalPhotos.net".Here are some well-known statistics about customers, who leave organization: 1% of them are deceased, 9% leave because of competitive reasons, 14% are dissatisfied with the product and 68% are dissatisfied with the service.

How to get attention of the customer and influence him/her to make the right decision? How to communicate with customers, who are looking for the most competitive products online? How to serve a customer who is angry, looking for a solution to his problem? These and much more questions become a headache for salespersons and customer service specialists.

Monday, November 4, 2013

P3chat™ for the E-shops. How to make a better Customers Service?

E-shops are generating more sales than ever before. In the Europe Union the average of Internet users, who use Internet to shop online, is 59%. For example, in Britain the online retailers have reached the fastest growth in sales in 13 years.

Competition among the e-shops has become  fierce and therefore retailers are looking for better ways to attract customers. One of the ways how to attract online users is Live Chat.

Saturday, October 19, 2013

Canned Responses

Hello again! P3chat team is exciting to share some good news with you about the new feature of our product. Hope you like it as much as we do. As you already got it from the blog post title, we are talking about Canned Responses.    

Friday, August 9, 2013

Integration with Zendesk

In this article you will find a quick guide to integrate P3chat Live Chat solution with Zendesk help desk service.

But first, let’s recap what Zendesk customers will get from this integration:

  1. Automatically create tickets with chat transcripts to get them through issue solving workflow and to be sure that 100% of requests are processed to the logical end.
  2. See Zendesk profile details (name, phone, notes, details, tags and tickets number) of customers in real-time using P3chat Rich Web Client.
  3. Create tickets manually in one click if you want to be in control.

Thursday, July 4, 2013

Time Zone and Working Hours

In this blog post we are going to talk about time, but not in some existential meaning but in the very real  meaning related to our day-to-day job in the Global World, the world that has multiple Clocks.

If you are not sure what I mean, I want to discuss Time Zone settings, which any serious computer system must support, except for cases when your only customer is a guy next door.

Wednesday, July 3, 2013

Rich Web Client and Rules improvements

In this blog post I'm not going to focus on the single one new feature of P3chat as usually. In contrast, I'm going to give you a quick recap of a number of different features/improvements albeit smaller ones.

Wednesday, June 5, 2013

Rich Web Client

We are happy to announce the release of a new P3chat application that revolutionizes the way operators work with customers today. We call it simply: Rich Web Client, and it is a super easy way for operators to engage with customers. As name suggests, it requires no installation as it runs in a any modern browser (IE9+, FF, Chrome, Opera, Safari).

For those of you who can't wait, here's the way to try it out: 1) create new Web-client operator in P3chat dashboard and 2) follow instructions in email sent to you afterwards. For the rest of you, I'm going to give a quick recap of all major features. Read on!

Tuesday, June 4, 2013

Google vs XMPP vs P3chat

Recently, a lot of news sites were flooded with a 'shocking' announcement — Google is dropping XMPP protocol in favor of its home-grown Hangout technology. In this blog post I want to shed some light on the (relevant) details and how it may affect P3chat users.

Wednesday, May 1, 2013

Как добавить скайп на сайт (Ru)

Для интернет-магазинов, веб-страниц предприятий и других сайтов зачастую возникает необходимость добавить кнопку Skype на сайт. Кнопка эта нужна, чтобы посетители сайта могли вживую обратиться к оператору и задать тот или иной вопрос. При этом у оператора просто открыт скайп, и на все обращения пользователей он может прямо из скайпа отвечать.

Thursday, April 25, 2013

Widget API


Before you begin, you need a P3chat Account and a basic understanding of HTML and JavaScript. If you're new to JavaScript, MDN's JavaScript wiki has a lot of information, including links to tutorials and a Guide.

Usage notes

Widget API is enabled automatically by using new style of P3chat snippet, that users embed into web pages during P3chat set up.

Friday, March 15, 2013

P3chat now supports Skype

P3chat is one of the first live chat solutions to support messaging through Skype. Now, when we added Skype support to P3chat, any chat operator will be able to receive messages from web site users and respond to them using Skype. Given P3chat pricing starting at $1.99 per month (one of the lowest among commercial chats), it makes P3chat one of the most attractive solutions for adding a live customer support chat to your web site.

Wednesday, January 16, 2013

HappyFox Integration with P3chat - Step By Step

HappyFox is a customer support and ticket management software that can now be linked to P3chat account through new Integrations section in P3chat Dashboard. All chat transcripts and offline messages will appear as tickets in HappyFox after configuring. The newly created ticket have status, priority and can be assigned to executors. It gives you a great possibility to follow all users problems and solve them on time.

Wednesday, December 12, 2012

User name

From now on, P3chat Live Chat may ask site visitors to introduce themselves automatically. It is both pleasing for clients when they get more personal service and useful for operators who can better track the visitors and quickly recall the past conversations in history.

This feature can be enabled in admin panel's site page by checking "Ask for name" checkbox as shown on the picture below.

Once configured, the following prompt will appear in the chat window:

Looking forward for your feedback.

If you're not P3chat user yet, try this feature by signing up for FREE 14 days trial.

Monday, October 29, 2012

P3chat is now in Magento Marketplace

Good news for Magento users. From now on, you can easily add P3chat widget to your shop using Magento Connect.

 We consider integration complete by now, but of course, we are open to your comments and wishes.

Saturday, September 29, 2012

P3chat proactive online chat statistics - part 2

In the previous article we have shown you actual statistics of Rules usage. That time talking was about most popular time delay for rules. Now we want to share with you and discuss efficiency of delay means how much successful dialog happened for every delay.

Delay (sec)Place by popularity of usagePlace by efficiency

Below you can find most effective rule delays.

Place by efficiency1234567891011
Delay (sec)1503024090060120401800185600

So we can do simple conclusion based on this result. Just use
150, 30 and 240 seconds delay depends on situation and page content and this should lead to conversations rate increment.

Monday, August 13, 2012

Proactive online chat statistics

As most of you may be know we have proactive chat feature called Rules.
Now after some time is passed we have collected statistics about rules which can help you in own rules configuration. Here we will talk only about first type of rules: time on site.
 You can see auto chat open delay ordered by popularity bellow:

online chat statistics
   1.   0 sec - 22.3%   
   2.    60 sec - 10.9%
   3.    10 sec -   9.8%
   4.    30 sec -   9.8%
   5.      5 sec -   9.3%
   6.  300 sec -   4.6%
   7.  120 sec -   4.6%
   8.   3 sec -   3.7%
   9.    20 sec -   3.5%
  10. 180 sec -   3.3%
  11. other      - 18.2%

As is shown 0 sec. delay is most popular choice.

We will update this article after one week and tell you how much success dialogs happened for every configured delay from list above. Before this update you can live your guesses here in comments about first 3 places. Most intuitive commentator will get 2 months of p3chat subscription for free.

Tuesday, July 3, 2012

Affiliate program

   If you have your own website or maybe you are in the process of creating one and in the future you are planning to promote one, team of P3chat will help you generate unlimited income and maximize revenues from your site with minimal effort. We offer one of the most generous affiliate programs in the online consultant’s field.

  We want our partnerships to be mutually beneficial, and you should know that we are interested in your benefit. That’s why we’ve provided many options for our affiliates. First of all if your referrals make payments, you will receive up to 60% of each payment. Besides, the cost of using P3chat widget on your site will be reduced by at least 10% and up to a full cancellation charges.

  To find out more about some details of our programs, please contact our consultant.

Monday, July 2, 2012

Let’s set priorities

After numerous requests from our users, we added the opportunity of setting priorities for operators. It is available right now, so you can manage the workload of each operator!

To configure, go to Sites tab and find Operators & Departments section in your account. There you can assign a priority from 0 to 9 to each of your existing operators within each Department.