This article will share some ideas how to work with after-holiday customers with a little bit of help by P3chat Live Chat.
After-holidays business stress
A person may suffer from post vacation blues after returning home or to a normal routine from a long vacation, especially if it was a pleasurable one. The symptoms are these: tiredness, loss of appetite, strong feelings of nostalgia, and in some cases, depression.Is that means that you can forget happy faces and big amounts of money that were spent before the holidays? For some segments of customers, unfortunately, yes. But still, there are other customers who are looking what to buy and what to ask. You need to be patient and prepared to do your best for those who are still active (searching & listening).
The main thing is to understand emotional exhaustion of your customers and prepare some small moments of happiness. They will appreciate that.
Yes, it’s always a stress for your business too. But every bad situation has the right solution. Here are few steps that will help you survive this period.
Fight back with a smile on your face
When you talk with your clients via P3chat Live, use expressions or canned responses that create understanding and trust. It could be like these: "As we all live in a post holidays period, we will give you a discount…", "I had to prepare a lot of presents this Christmas like you, so take your time to make a decision". Good atmosphere in the beginning is always a good practice.
Provide instant solutions. As people after holidays usually feel distracted, be prepared to repeat information and be calm when he/she doesn’t "get simple things". Customers are smart, just holidays for some of them were like a heaven and now they have to come back to a job and feel like in hell. Your job is to be like an angel "in their eyes": salesperson or customer care specialist who knows how to be good when customers feels bad.
If your business has an opportunity to be a part of customers New Year declaration — go for it! As people are worrying about them. Be a part of their success and they will be happy to be a part of your business.
So that would be the main suggestions on what to do during "Post-vacation blues"? Of course, you can find your own methods how to deal with customers during depressing post-holidays period. We just shared some ideas. But make sure that these ideas were adapted by your situation, so be creative.
As always, we are waiting for your feedback and your ideas on what kind of information would be useful for you. Don’t hesitate to comment this or other article of ours.