Tuesday, May 20, 2014

Operator Working Hours Improved

We implemented Time Zone and Working Hours settings some time ago. We knew that Operator Working hours control had limitations.  The most important of them was inability to set day offs and lunch breaks. It's time to address this limitation now.

Wednesday, April 16, 2014

New feature: Export of Message History

We are always happy to improve our product and adjust it to your needs. This time we developed a new feature — Export of Message History. All the details are under the cut.

Tuesday, April 1, 2014

Some Tips about Stress Management: Personal Experience

Like everyone has experienced at one point or another, sometimes life just throws you a bad week when everything goes wrong. That was what happened to me, and as a result my stress level went thru the roof. To top it all off, I had to redo an entire project at work and just wanted to explode. I began trying to figure out a way to manage my stress before it got the best of me, and decided to do some research on this topic. The good news is that I figured a few things out, and wanted to share what I learned with everyone so you can manage stress as well.

Tuesday, March 4, 2014

Live Chat Tips: Emotions Online

As business people we understand that it is important to create trust between a seller and a customer. Interpersonal communication, or word-of-mouth, is recognized as an influential source of information for consumers.  It is so because of body language and voice timbre. But how to act if you meet your customer online? How to show these “respect” and “confidence” emotions?

Monday, February 24, 2014

Reinventing Departments

From day one P3chat had the notion of Departments. But we found out, based on your feedback, that it had limitations that made important scenarios tricky or impossible. Moreover, multiple Departments were available only on Advanced plan.

We decided to address these issues by re-thinking and re-implementing the concept of Departments. We are happy to present it today!

Monday, January 6, 2014

How to work with clients after holidays?

And now we’re back. Holidays have passed and our team is here to continue our job. As both of us knows that after-holidays period is quite unpleasant we need to prepare our mind for this period too. It’s very important to understand how your customers are feeling after holidays. Otherwise you will lose them with bad approach. Customers spent much money for presents and/or vocations. They are unpleased to come back to work. Who does? And your job is to take care of them. To sell and or to take their questions.

This article will share some ideas how to work with after-holiday customers with a little bit of help by P3chat Live Chat.