Monday, December 23, 2013

What if Santa Claus would use Live Сhat?

Ask me straight, why am I writing this article? Why Santa Claus is in the title? Yes, because of coming holidays and yes, because Santa is a symbol of appreciation. As many people who believe in Christmas time miracle we believe too. We believe that people should appreciate what they have and what they reached during a year. 

Thursday, December 19, 2013

Angry customer: how to deal with him/her online?

Holidays are coming. On the one hand, e-shops are pushing their ads and sales people to show the best result. On the other hand, customers are searching for the best presents and service. In this chaotic situation there is a big chance to meet angry customer. Angry because he/she can’t find something on your website or don’t have enough money to buy something or he/she is in hurry. So there is a big challenge to find solutions with such customer. Let us show some examples how to do that.

Tuesday, December 10, 2013

Live chat security and privacy tips

We decided to write this article after one small ‘accident’.  One of our team members began to talk about e-shops safety issues. Suddenly we got an idea to check what Google tells us about chat safety for the e-shops owners or other customer service departments. We were shocked that is quite uneasy to find simple tips for such important topic. So we did our best to figure out some advises that could be used in sales and customer service department while chatting with online customer.