Friday, August 9, 2013

Integration with Zendesk

In this article you will find a quick guide to integrate P3chat Live Chat solution with Zendesk help desk service.

But first, let’s recap what Zendesk customers will get from this integration:

  1. Automatically create tickets with chat transcripts to get them through issue solving workflow and to be sure that 100% of requests are processed to the logical end.
  2. See Zendesk profile details (name, phone, notes, details, tags and tickets number) of customers in real-time using P3chat Rich Web Client.
  3. Create tickets manually in one click if you want to be in control.