Monday, December 23, 2013

What if Santa Claus would use Live Сhat?

Ask me straight, why am I writing this article? Why Santa Claus is in the title? Yes, because of coming holidays and yes, because Santa is a symbol of appreciation. As many people who believe in Christmas time miracle we believe too. We believe that people should appreciate what they have and what they reached during a year. 

Thursday, December 19, 2013

Angry customer: how to deal with him/her online?

Holidays are coming. On the one hand, e-shops are pushing their ads and sales people to show the best result. On the other hand, customers are searching for the best presents and service. In this chaotic situation there is a big chance to meet angry customer. Angry because he/she can’t find something on your website or don’t have enough money to buy something or he/she is in hurry. So there is a big challenge to find solutions with such customer. Let us show some examples how to do that.

Tuesday, December 10, 2013

Live chat security and privacy tips

We decided to write this article after one small ‘accident’.  One of our team members began to talk about e-shops safety issues. Suddenly we got an idea to check what Google tells us about chat safety for the e-shops owners or other customer service departments. We were shocked that is quite uneasy to find simple tips for such important topic. So we did our best to figure out some advises that could be used in sales and customer service department while chatting with online customer.

Monday, November 25, 2013

Money & Live Chat: can you earn?

This article is dedicated to show how live chat as a communication channel helps web-based business to earn. For those who use live chat program already we wish all the best and hope you will grow your incomes faster and faster. For those who are not sure about to use or not to use live chat on website we hope to give some arguments for it.

Wish you a good reading and please give us a feedback.

Monday, November 18, 2013

Online customer service: Why it’s important and how to do it better?

The necessity to communicate well was a vital skill for humans since ancient times. In today’s tough economic climate, effective communication with your customers is critical in order to provide superior service

Why online customer service becomes so important?


"Image courtesy of FreeDigitalPhotos.net".Here are some well-known statistics about customers, who leave organization: 1% of them are deceased, 9% leave because of competitive reasons, 14% are dissatisfied with the product and 68% are dissatisfied with the service.

How to get attention of the customer and influence him/her to make the right decision? How to communicate with customers, who are looking for the most competitive products online? How to serve a customer who is angry, looking for a solution to his problem? These and much more questions become a headache for salespersons and customer service specialists.

Monday, November 4, 2013

P3chat™ for the E-shops. How to make a better Customers Service?

E-shops are generating more sales than ever before. In the Europe Union the average of Internet users, who use Internet to shop online, is 59%. For example, in Britain the online retailers have reached the fastest growth in sales in 13 years.

Competition among the e-shops has become  fierce and therefore retailers are looking for better ways to attract customers. One of the ways how to attract online users is Live Chat.

Saturday, October 19, 2013

Canned Responses

Hello again! P3chat team is exciting to share some good news with you about the new feature of our product. Hope you like it as much as we do. As you already got it from the blog post title, we are talking about Canned Responses.    

Friday, August 9, 2013

Integration with Zendesk

In this article you will find a quick guide to integrate P3chat Live Chat solution with Zendesk help desk service.

But first, let’s recap what Zendesk customers will get from this integration:

  1. Automatically create tickets with chat transcripts to get them through issue solving workflow and to be sure that 100% of requests are processed to the logical end.
  2. See Zendesk profile details (name, phone, notes, details, tags and tickets number) of customers in real-time using P3chat Rich Web Client.
  3. Create tickets manually in one click if you want to be in control.

Thursday, July 4, 2013

Time Zone and Working Hours


In this blog post we are going to talk about time, but not in some existential meaning but in the very real  meaning related to our day-to-day job in the Global World, the world that has multiple Clocks.

If you are not sure what I mean, I want to discuss Time Zone settings, which any serious computer system must support, except for cases when your only customer is a guy next door.

Wednesday, July 3, 2013

Rich Web Client and Rules improvements


In this blog post I'm not going to focus on the single one new feature of P3chat as usually. In contrast, I'm going to give you a quick recap of a number of different features/improvements albeit smaller ones.

Wednesday, June 5, 2013

Rich Web Client

We are happy to announce the release of a new P3chat application that revolutionizes the way operators work with customers today. We call it simply: Rich Web Client, and it is a super easy way for operators to engage with customers. As name suggests, it requires no installation as it runs in a any modern browser (IE9+, FF, Chrome, Opera, Safari).

For those of you who can't wait, here's the way to try it out: 1) create new Web-client operator in P3chat dashboard and 2) follow instructions in email sent to you afterwards. For the rest of you, I'm going to give a quick recap of all major features. Read on!

Tuesday, June 4, 2013

Google vs XMPP vs P3chat

Recently, a lot of news sites were flooded with a 'shocking' announcement — Google is dropping XMPP protocol in favor of its home-grown Hangout technology. In this blog post I want to shed some light on the (relevant) details and how it may affect P3chat users.

Wednesday, May 1, 2013

Как добавить скайп на сайт (Ru)

Для интернет-магазинов, веб-страниц предприятий и других сайтов зачастую возникает необходимость добавить кнопку Skype на сайт. Кнопка эта нужна, чтобы посетители сайта могли вживую обратиться к оператору и задать тот или иной вопрос. При этом у оператора просто открыт скайп, и на все обращения пользователей он может прямо из скайпа отвечать.

Thursday, April 25, 2013

Widget API


Prerequisites

Before you begin, you need a P3chat Account and a basic understanding of HTML and JavaScript. If you're new to JavaScript, MDN's JavaScript wiki has a lot of information, including links to tutorials and a Guide.

Usage notes

Widget API is enabled automatically by using new style of P3chat snippet, that users embed into web pages during P3chat set up.

Friday, March 15, 2013

P3chat now supports Skype

P3chat is one of the first live chat solutions to support messaging through Skype. Now, when we added Skype support to P3chat, any chat operator will be able to receive messages from web site users and respond to them using Skype. Given P3chat pricing starting at $1.99 per month (one of the lowest among commercial chats), it makes P3chat one of the most attractive solutions for adding a live customer support chat to your web site.





Wednesday, January 16, 2013

HappyFox Integration with P3chat - Step By Step

HappyFox is a customer support and ticket management software that can now be linked to P3chat account through new Integrations section in P3chat Dashboard. All chat transcripts and offline messages will appear as tickets in HappyFox after configuring. The newly created ticket have status, priority and can be assigned to executors. It gives you a great possibility to follow all users problems and solve them on time.